After 10 weeks of closing my doors for the lockdown, we have been given the go-ahead to open our doors for in-person physiotherapy appointments again by the Government.
This is fantastic news and I am so excited to get back to treating and seeing my clients.
However, it is important to remember that it IS NOT business as usual, and I am following guidelines from the Canadian Physiotherapy Association, the Ministry of Health, as well as learning together with the physio community to implement procedures that allow us to safely remain open and effectively treat our clients.
This is how I am implementing a safe return to practice.
The focus is still on virtual care. I will discuss with every client their needs and situation, and we will decide whether or not virtual care, hands-on care, or a hybrid model of both is the most appropriate for them to reach their goals.
My office is in a family doctor's building. They have remained open all of this time and are implementing very thorough physical distancing and cleaning procedures. I have arranged with the Doctors that I will see clients in my office after their clinic hours have finished. This is so we can easily control and reduce the number of staff, and clients in the building at one time.
Every client coming into the clinic for an appointment will be actively screened for symptoms by me, either the evening before or the morning of their appointment. This is done using a set of questions set out by the Ministry of Health.
Every client will again be actively screened on arrival to the office with the same questionnaire. If either screen is positive, we will rearrange the appointment, and recommendations will be given to self-isolate and get tested for COVID-19 as per the Ministry of Health recommendations.
On arrival, please remain in your car and contact me to let me know you have arrived. I will come down to get you.
Wearing a mask is mandatory at all times in the building. I will be wearing one but rest assured I will be smiling as usual underneath it! If you have one please bring it to wear. I have a limited supply available if needed.
Every client will wash their hands before and after the appointment.
During our appointment, please be aware that I may be physically closer to you than the recommended physical distance guidelines.
Extra time has is being scheduled between appointments to allow my room and equipment to be fully cleaned and disinfected.
Only contactless payment will be accepted (no cash please). I will take card payments or bill to your insurance company if available.
If you have any concerns about coming into the office or are feeling at all unwell, then please contact me at any time and we will make alternative arrangements. There will be no cancellation fees at this time.
Thank you all so much for your cooperation. This is a new experience for everyone involved. I welcome feedback on the process, and if there is anything else you think I can do to make your visit more comfortable in any way please let me know. These protocols are subject to change based on recommendations from my College and the Ministry of Health, and I will inform you of any changes.
Thanks again for all of your support. I am so excited to get back to helping the Collingwood area stay fit and healthy with my physiotherapy services!